Shipping policy

All orders are processed within 2 to 3 business weeks (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout

Local delivery

We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

In-store pickup

You can skip the shipping fees with free local pickup at 488 Boundry St Toowoomba, 4350. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 3 business weeks. We will send you an email when your order is ready along with instructions.

Please contact us prior to pick up for opening hours.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 2 weeks of receiving your shipping confirmation email, please contact us at skyehudson8@gmail.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We are unable to ship to P.O Boxes at this time.

Refunds, returns, and exchanges

Our full refunds, returns and exchanges policy can be viewed here.

In the event that your order arrives damaged in any way, please email us as soon as possible at skyehudson8@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at skyehudson8@gmail.com.